Digital, sustainable and effective

In the insurance industry, empathy is paramount when it comes to winning loyal customers and building long-term relationships. After all, the financial or even existential security of your customers is often at stake. Their responsibility extends far beyond technical expertise, because customers expect not only professional advice, but also human understanding and empathy. Only if you give your customers a feeling of security and familiarity can you develop loyal customers.

This online course offers you a practical approach to promoting empathy in your insurance business. We show you 7 simple empathy steps and real examples from insurance practice:

How you can understand your customers not only professionally, but also better on a human level and thus act more empathetically.

How to strengthen mutual trust and thus build customer loyalty by showing interest and recognizing individual customer needs.

How to leave a positive feeling with every contact with the customer and build a long-term relationship.

This course offers practical insights and concrete strategies to help you deepen customer relationships and win loyal insurance customers. Whether you are already in the industry or want to develop your empathy skills, this course is the key to strengthening your customer loyalty and increasing your success in the insurance industry. Learn how empathy not only brings human warmth to your business, but also increases your long-term success.

In this online course from AcadaMe, participants learn how to achieve optimal results through trust-based coaching in customer management. The coaching takes place directly in daily practice, “on the job”, and aims to develop the employees’ strengths in a targeted manner.

The course provides participants with the skills and techniques necessary to effectively coach their customer management staff. They learn how to create a trusting environment in which employees’ strengths can be recognized and fostered. Through targeted coaching, participants will be able to optimize the performance and results of their teams.

The course includes interactive learning sessions, case studies and practical exercises to provide participants with the necessary knowledge and practical skills. They will learn how to give effective feedback, set goals, motivate and develop the individual strengths of their employees.

Upon completion of the course, participants will be able to further develop their leadership skills in customer management and provide targeted support to their employees to achieve optimal results.

In this online course from AcadaMe, participants learn how to tap into the huge revenue potential by professionally managing the transition from service call to sales call. It is crucial that your employees are able to identify the right starting points based on customer needs and communicate the corresponding added value in a customer-oriented way.

The course provides participants with the necessary knowledge and skills to recognize and specifically exploit the potential in customer meetings. They learn how to analyze their customers’ needs, present suitable solutions and convincingly communicate the additional benefits.

Through interactive learning modules, case studies and practical exercises, participants are trained to find the right sales approaches and to successfully shape customer communication. They will learn how to combine customer orientation and sales goals and thereby unlock new potential.

Upon completion of the course, participants will be able to transform the service call into a sales call and effectively realize their company’s revenue potential. They will be able to gain the trust of their customers and build long-term relationships by identifying their needs and presenting appropriate solutions.

In this online course from AcadaMe, participants learn how to meet the challenges of today’s digital world and fulfill the high expectations of their customers. In the face of ever-increasing customer expectations, it is critical to show “ACTION” rather than resignation to avoid losing customers to the competition.

The course teaches participants effective strategies and techniques to delight their customers and turn satisfied customers into loyal customers. They learn how to develop a customer-centric mindset, understand their customers’ needs and expectations, and provide them with tailored solutions.

Through interactive learning modules, case studies and hands-on exercises, participants will continuously expand their knowledge and skills. They will learn how to create a positive customer experience, build and maintain customer relationships, confidently handle complaints and challenges, and build long-term customer loyalty.

Upon completion of the course, participants will be able to inspire their customers and thereby successfully position their company among the competition. They will know how to increase customer satisfaction and build strong customer loyalty to achieve long-term success.

In this online course from AcadaMe, participants will learn how to successfully service and be friendly to their customers. The course makes it clear that customers place more value on excellent and positive customer service than many companies assume. A well-managed service conversation characterized by professionalism strengthens customer confidence and forms the basis for long-term customer loyalty.

In this course, participants will learn how to improve their communication skills to successfully conduct service-oriented conversations. They will receive practical tips and techniques to address the needs and concerns of their customers, confidently handle conflict situations, and create a positive customer experience.

The course offers interactive learning modules, case studies, and exercises that enable participants to continuously expand their knowledge and skills. They will learn how to identify customer needs, communicate effectively, and successfully resolve customer concerns.

Upon completion of the course, participants will be able to optimize service and friendliness to their customers. You will understand that customer retention is critical, as it is much more costly to acquire new customers than to retain existing ones. Through excellent customer service, they will build long-term customer relationships and increase the success of their business.

In this online course from AcadaMe, participants learn how to turn customer satisfaction into long-term customer loyalty. The course shows that customer satisfaction alone is not enough to retain customers in the long term. Rather, the aim is to generate customer loyalty in order to extend the life of the customer relationship and reduce interest in other services as well as complaints.

In this course, participants will learn how to build customer loyalty through effective service. You will understand that service is not an optional extra, but a key value driver for a company’s success. The course teaches strategies and techniques to optimize service as a value-added factor and to achieve positive effects on sales and marketing.

With interactive learning modules, case studies and practical exercises, participants are empowered to build customer loyalty in a targeted way. They will learn how to strengthen customer relationships, anticipate customer needs, and provide exceptional service.

Upon completion of the course, participants will be able to identify the need for action to optimize service as a value-added factor. They will know how to convert customer satisfaction into long-term customer loyalty and thus sustainably increase the success of their company.

In this online course from AcadaMe, participants learn how to gain the right influence over their customers’ buying decisions. It is becoming increasingly important to gain the trust of top decision-makers, such as CEOs, in order to position products and services in a solution-oriented and tailored manner.

The course provides participants with strategies and techniques to gain the confidence of decision makers and present their solutions in a convincing manner. They learn how to target their communication and persuasion skills to understand customers’ needs and goals and provide customized solutions based on those needs.

Through interactive learning, case studies and hands-on exercises, participants will be empowered to improve their sales and presentation skills. They will learn how to align themselves with top decision makers, gain their trust and thus gain a decisive competitive advantage.

Upon completion of the course, participants will be able to optimize their ability to influence purchasing decisions with their customers. They will know how to precisely position products and services and thus increase their competitive success.

In this online course from AcadaMe, participants learn how to get the most out of their salespeople. Through trust-based sales coaching, which is applied by managers in daily practice, employees are specifically developed in their strengths and achieve optimized results.

The course provides participants with the necessary knowledge and practical skills to implement effective sales coaching in their organizations. They learn how to build a trusting relationship with their employees, recognize their individual strengths and development potential, and provide targeted support.

Through interactive learning modules and hands-on exercises, participants will continuously improve their coaching skills and enhance their leadership competencies. They will learn how to set motivating goals, provide effective feedback, develop problem-solving strategies, and support their employees in their personal and professional development.

Upon completion of the course, participants will be able to coach their sales staff in a targeted manner and make optimal use of their performance potential. You will be able to create an inspiring and supportive work environment that leads to improved sales results.

In this online course from AcadaMe, participants learn how to best address their customers in presentations and build understanding. Because only when the customer feels understood is a long-term customer relationship guaranteed.

The course places a special focus on the structured preparation of presentations. Participants learn how to target their presentation content to meet the general and individual needs of all audiences. They will learn methods and techniques for identifying the interests and expectations of their audience and incorporating them into their presentation.

Through interactive learning sessions and hands-on exercises, participants develop their skills to prepare and deliver presentations effectively. They will learn how to convey their messages clearly and understandably, respond to questions and feedback, and create a positive impact on their audience.

Upon completion of the course, participants will be able to deliver successful presentations that make their clients feel understood and valued. They will be able to accurately address the needs of their audience and thereby create a solid foundation for a long-term customer relationship.

In this online course from AcadaMe, participants will learn how to successfully deliver their presentations to significantly increase their chances of winning contracts and projects. Because a successful presentation has the power to captivate the audience and inspire them with rhetorical and didactic skills.

The course provides participants with the necessary knowledge and practical skills to design and implement their presentations professionally. They learn how to structure their messages clearly, visualize their presentations in an appealing way, and use their voice and body language in a targeted way to convince their audience.

Through interactive learning modules and hands-on exercises, participants will continuously improve their presentation skills and increase their self-confidence. You will learn techniques to effectively prepare and deal with nervousness in order to appear confident and authentic.

Upon completion of the course, participants will be able to deliver their presentations with passion and persuasion. You will be able to inspire your audience, capture their attention and significantly increase your chances of success with orders and projects.

In this online course from AcadaMe, participants will learn how to get the right and timely influence on their customers’ buying decisions. It is becoming increasingly important to gain the trust of top decision-makers and to position their solutions precisely in order to gain a decisive competitive advantage.

The course provides participants with effective strategies and techniques to gain the trust of top decision makers and focus their attention on their own solutions. They will learn how to understand the needs and requirements of decision-makers, influence their decision-making processes and present their solutions in a convincing manner.

Through interactive learning sessions and hands-on exercises, participants will develop their communication and persuasion skills. They will learn how to build trust, communicate their messages clearly and persuasively, and ultimately positively influence their customers’ buying decisions.

Upon completion of the course, participants will be able to gain the proper and timely influence on purchasing decisions with their customers. They will be able to gain the trust of top decision-makers and position their solutions precisely to achieve a decisive competitive advantage.

In this online course from AcadaMe, participants learn how to successfully manage new customer projects and sales opportunities despite increasing customer demands. It is not always easy to take the various aspects into account and to reconcile the interests of all parties involved.

The course will provide participants with a structured approach to properly understand customer requirements and appropriately manage decision makers while keeping their own interests in mind. Through the use of proven methods and techniques, participants will be able to achieve a successful contract outcome that is beneficial to all parties.

Through interactive learning sessions and hands-on exercises, participants will learn how to effectively plan customer projects, identify sales opportunities, and optimize customer service. They will understand how to analyze customer requirements, develop solutions and present them convincingly.

Upon completion of the course, participants will be able to successfully manage new client projects and sales opportunities by understanding client needs, appropriately managing decision makers, and skillfully managing their own interests.

In this online course from AcadaMe, participants learn how to successfully position their solutions in the face of tough competition based on key performance indicators and the business context of their customers. That’s because in an increasingly competitive business environment, it’s becoming more and more important for consultants, vendors and salespeople to have a clear understanding of ROI (return on investment), cash flow, TCO (total cost of ownership) and other financial issues in order to design in an entrepreneurial manner.

In the course, participants are taught practical methods and techniques to better understand the financial aspects of customers and to include them in their solution approaches. They learn how to analyze and interpret relevant key figures in order to communicate the added value of their products or services on a business level.

Through interactive learning modules and case studies, participants have the opportunity to directly apply their knowledge and strengthen their skills in dealing with financial issues. They are empowered to take an entrepreneurial perspective and position their solutions accordingly.

Upon completion of the course, participants will be able to understand the business context of their clients and present their solutions convincingly using relevant key figures. They will be able to think entrepreneurially and adapt their sales strategies to the financial needs of their target group.

In this online course from AcadaMe, participants learn how to adapt their sales strategy to meet ever-changing customer demands. After all, in a rapidly changing business world, it is crucial for sales experts to use their specialist, market and competitive knowledge in a structured manner and to link it with the identified customer needs in a value-oriented manner.

Participants are trained in how to update their expertise and systematically record their knowledge of the market and the competitive situation. They learn how to effectively link this information to the needs of their customers and develop a value-based sales strategy.

The course teaches practical methods and techniques for identifying and analyzing customer requirements and incorporating them into the sales strategy. Participants learn how to structure and use their knowledge to provide customer-centric solutions and build long-term customer relationships.

Through interactive learning modules, case studies and exercises, participants are given the opportunity to directly apply what they have learned and further develop their skills in dealing with changing customer requirements.

Upon completion of the course, participants will be able to specifically link their technical, market and competitive knowledge to identified customer needs. They will be able to develop value-based sales strategies and increase their sales success through a customer-centric approach.

In this online course from AcadaMe, participants learn how to identify values and use them effectively in their sales strategy. After all, value is created when a company’s product or service makes a concrete contribution to actual customer needs.

Participants are trained in how to proceed professionally to analyze the values that their customers actually need. They learn how to align their sales strategy with this and how to act in a solution-oriented manner by specifically addressing the needs of their customers (solution selling).

The course teaches practical techniques and methods for recognizing and effectively communicating the value of one’s products or services. Participants learn how to identify customer needs, present the appropriate solutions, and build long-term customer relationships.

Through case studies, exercises and interactive learning materials, participants will have the opportunity to deepen and apply their knowledge and skills in value-based selling.

Upon completion of the course, participants will be able to identify the values of their products or services and specifically address the needs of their customers. They will be able to act in a solution-oriented manner and adapt their sales strategy accordingly to achieve long-term success in sales.

In this online course from AcadaMe, participants learn how to identify and appropriately address all customer sales opportunities in an increasingly differentiated business environment. The challenges are increasing: Contacts and their needs are changing, customer problems are becoming more complex, and competition is becoming fiercer.

The course provides participants with a structured approach to managing these multiple variables in a targeted manner and in the interests of customers and their own company. By thoroughly analyzing the needs of all customer contacts as well as the value-added aspects of their own business, participants will be able to create a solid foundation for long-term customer loyalty while maximizing profits.

Through interactive learning sessions, case studies and hands-on exercises, participants will learn how to adapt their sales strategies to meet changing customer needs. They will learn techniques for identifying sales opportunities, how to communicate effectively with various contacts, and how to customize their offerings to meet individual needs.

Upon completion of the course, participants will be able to proactively address customer challenges and achieve long-term customer retention while maximizing profits.

In this online course from AcadaMe, participants learn how to take a holistic view of the customer in today’s fast-paced customer relationships. The challenge is to uncover “hidden” potential such as cross-selling and profit lines in order to ensure maximum added value and achieve a higher profit with customers.

In the course, participants are taught effective strategies and methods to analyze customer relationships and identify hidden potential. They learn how to develop targeted cross-selling approaches to sell additional products or services to existing customers. They will also be introduced to profit-line concepts to increase profitability with their customers.

Through interactive learning modules, case studies and practical exercises, participants will have the opportunity to apply their knowledge and develop their skills in holistic customer management. They will be able to optimize customer relationships, unlock hidden potential and thereby increase profits with their customers.

Upon completion of the course, participants will be able to view their customers holistically and implement effective strategies for cross selling and profit lines. You will be able to realize the maximum value from customer relationships and thereby achieve long-term business success.

In this online course from AcadaMe, participants will learn how to effectively use negotiation strategies as professional salespeople in order to have successful negotiation conversations. The course provides the knowledge and skills necessary to negotiate competently and persuasively to achieve a win-win solution for all parties.

Participants are trained to understand the different aspects of a negotiation and to clearly define their negotiation objectives. They learn how to use professional behavior and communication techniques to build trust, identify needs, and achieve a good overall solution for both negotiating parties.

The course provides hands-on exercises, case studies, and techniques to improve participants’ negotiation skills. They will learn how to respond to objections, apply negotiation strategies, and achieve successful closings.

Upon completion of the course, participants will be able to conduct negotiations professionally and competently. You will be able to achieve good overall solutions, strengthen customer relationships and achieve sustainable sales results.

In this online course from AcadaMe, participants learn how to deal professionally with customers or buyers who try to upset salespeople by using tricks or tactics. The course provides effective strategies and techniques for responding confidently to factual and emotional tactics and ensuring successful implementation of negotiation strategy.

Participants are trained to recognize and respond appropriately to the various tactics and tricks used by customers or buyers. They learn how to remain calm and objective, defend their own interests, and at the same time maintain a positive and trusting conversational atmosphere.

The course provides hands-on exercises, case studies and examples to strengthen participants’ skills in dealing with customers or buyers. They will learn how to use targeted communication techniques and strategic thinking to gain the upper hand in negotiations and achieve successful results.

Upon completion of the course, participants will be able to respond confidently and professionally to tactics and tricks used by customers or buyers. They will be able to improve their negotiation skills and achieve more successful negotiation results.

In this online course from AcadaMe, participants learn how to effectively implement price increases without simply sending a cover letter to customers. This is because customers react very differently to such letters, from factual to strongly emotional reactions. The course teaches strategies and techniques to successfully manage this often critical situation and maintain the trust of customers.

Participants are trained on how to appropriately communicate price increases, consider customers’ needs and concerns, and respond to their reactions in an empathetic and professional manner. They learn how to build customer trust and maintain long-term customer relationships, even in the face of price increases.

The course provides real-world case studies, exercises, and proven communication techniques to improve participants’ skills in managing price increases. They will learn how to address customer concerns, use negotiation leverage, and offer alternative solutions.

Upon completion of the course, participants will be able to effectively manage price increases, maintain customer trust, and build long-term customer relationships. This strengthens the ability to survive, both for them personally and for their company.

In this online course from AcadaMe, participants learn how to develop and apply a successful negotiation strategy to optimize their negotiation results. The course provides the necessary knowledge and skills to consider all relevant influencing factors and discrepancies in negotiations and to appear professional.

Participants are trained to understand the different phases of a negotiation and to act strategically. They learn how to clearly define their negotiation objectives, gather and analyze information, apply negotiation tactics, and react flexibly to unforeseen situations.

The course provides hands-on exercises, case studies, and techniques to improve participants’ negotiation skills. They will be able to optimize their communication and behavior during a negotiation, find win-win solutions and achieve the desired contract conclusion under optimal conditions.

Upon completion of the course, participants will be able to effectively conduct negotiations and further develop their negotiation skills. You will be able to perform with confidence and professionalism and achieve successful negotiation results.

In this online course from AcadaMe, participants learn how to cope with increasing pressure and constant change in the workplace. The course teaches effective stress management methods to recognize stressful situations and apply appropriate stress-reducing techniques.

Participants are trained to maintain their mental and physical health by paying attention to their individual stress triggers and developing strategies to manage stress. They learn how to recognize symptoms of stress early on and take effective steps to increase their resilience and improve their job satisfaction and productivity.

The course offers practical exercises, tips and techniques to help participants regulate their stress responses, improve the way they handle pressure situations and achieve a work-life balance. By acquiring these skills, they can increase their work performance, maintain their energy and motivation, and promote long-term health in the workplace.

Upon completion of the course, participants will be able to better cope with professional demands and strengthen their stress resistance.

In this online course by AcadaMe, participants learn how to take personal responsibility in the face of increasing pressure on managers and employees and how to act as role models in terms of the visionary leadership style. These measures promote trusting cooperation between all parties involved in order to successfully achieve the goals set.

The course provides practical strategies and techniques that enable participants to develop their leadership skills and create an inspiring work environment. They learn how to take personal responsibility, communicate clear visions and motivate their teams.

In addition, participants are empowered to build trust by acting authentically and promoting open communication. They learn how to support and encourage their employees to realize their full potential and actively participate in the success of the company.

Upon completion of the course, participants will be able to establish a powerful leadership culture in which all employees take responsibility and contribute to the achievement of common goals.

In this online course from AcadaMe, participants learn the importance and development of their emotional intelligence as a core competency. In a globalized world and within companies, emotional intelligence is becoming increasingly important. Humans are at the center of business transactions, while machines are rarely involved. Therefore, it is of great importance to better understand and respond to the needs and desires of the market, customers, as well as colleagues, employees and superiors.

The course teaches practical methods and techniques for increasing emotional intelligence. Participants learn to better perceive, understand, and respond appropriately to their own emotions and the emotions of others. Through interactive learning modules and case studies, they are given the opportunity to improve their communication skills, empathy, and conflict resolution skills.

Upon completion of the course, participants will be able to target their emotional intelligence to effectively address the needs and desires of their stakeholders. You will be able to build positive relationships, resolve conflicts constructively, and build successful business relationships.

In this online course from AcadaMe, participants learn how to successfully manage their tasks in an increasingly complex working environment. The demands placed on employees are becoming ever more challenging, and it is becoming increasingly important to “do the right things right” and to do them at the right time in order to be successful.

The course teaches practical strategies for the regular prioritization of tasks and realistic goal setting. Participants learn how to focus their work effectively and increase their productivity. Methods and techniques are presented for setting priorities, using time efficiently and organizing the working day better.

Through interactive learning modules, case studies and practical exercises, participants gain the necessary knowledge and skills to consciously prioritize their tasks, set clear goals and use their working time effectively. The course offers practical solutions and supports participants in managing their workload and increasing their efficiency.

After completing the course, participants will be able to successfully prioritize their tasks, use their time effectively and achieve their work goals efficiently. They will be able to better manage their workload and sustainably increase their productivity.

In this online course by AcadaMe, participants learn how to strengthen their creativity as a key competence for the development and implementation of innovations. Creativity is becoming increasingly important as it encompasses the ability to create something new that has utility or meaning.

The course introduces numerous creativity techniques that help foster and develop individual creativity, team creativity, and creativity throughout the organization. However, it is emphasized that not every creativity technique is appropriate for every person, team, or organization.

Participants will learn to explore different creativity techniques, adapt them to their own needs and the needs of their team or organization, and apply them effectively. The course offers hands-on exercises, case studies, and best practices to target creativity and turn it into tangible innovations.

Upon completion of the course, participants will be able to select and use the right creativity techniques to enhance their individual and collective innovation capabilities. You will be empowered to generate, evaluate and successfully implement innovative ideas to meet the challenges of an ever-changing business world.

In this online course from AcadaMe, participants learn how to effectively influence the rate of innovation in their company. Many companies consider the innovation rate as a decisive factor for their success. They wonder which innovations have contributed to the company’s success and how many ideas are about to be implemented. It’s about staying ahead of the competition or even overtaking them.

So the central question is: How can each individual and how can the entire company actively influence this groundbreaking key figure? The answer lies in fostering creativity at all levels, with every employee able to make a creative contribution.

The course introduces numerous creativity techniques that help foster and develop individual creativity, team creativity, and creativity throughout the organization. Participants learn how to develop their creative skills, how to generate and evaluate ideas, how to initiate creative processes, and how to create an innovation-friendly work environment.

The course offers practical exercises, case studies, and strategies for targeting creativity as a driving force for innovation. Upon completion of the course, participants will be able to positively influence the innovation rate of their company and make a sustainable contribution to corporate development.

In this online course from AcadaMe, participants will learn how to effectively use facilitation to successfully lead conversations, meetings, discussions, and events within the organization or in front of clients. Facilitation plays a critical role in enabling productive collaboration today.

The course teaches that the actual issue is rarely the main problem, as it is often part of everyday business and can be easily pulled off the cuff or quickly worked out. It is much more important to manage the meeting professionally and present a professional appearance.

Participants learn how to get to know the variety of moderation tools and how to use them perfectly. These include techniques for guiding conversations, encouraging active participation of participants, resolving conflict, and reaching consensus-based decisions.

The course offers practical exercises and case studies to directly apply what has been learned and to strengthen the participants’ skills. Upon completion of the course, participants will be able to professionally facilitate meetings, perform effectively, and successfully lead collaborative efforts in a variety of situations.

In this online course from AcadaMe, participants learn how to implement effective teamwork in organizations. You’ll learn that well-managed teams find new and better ways to increase productivity. But sometimes team dynamics and old work techniques can lose momentum.

The course teaches participants the importance of self-assessment and creative work techniques to unblock and reignite teamwork. They learn how to encourage their teams to be self-reflective and develop new approaches to overcome obstacles and find innovative solutions.

Through interactive learning sessions, case studies, and hands-on exercises, participants develop the skills necessary to strengthen team dynamics and foster team creativity and collaboration.

Upon completion of the course, participants will be able to identify blockages in teamwork and use self-assessment and creative work methods to create new momentum to motivate and inspire the team.

In this online course from AcadaMe, participants learn how to develop effective and efficient teamwork. Good teams are characterized by smooth cooperation and effective task distribution. In the course, participants are enabled to recognize the strengths and weaknesses of team members and to use these specifically for the allocation of tasks.

Participants will receive practical guidance and proven methods to improve teamwork and achieve desired goals. They learn how to make the best use of team resources to increase efficiency and productivity.

Through interactive learning materials, case studies, and group exercises, participants will be empowered to optimize teamwork and to design task distribution based on individual strengths and weaknesses.

Upon completion of the course, participants will be able to improve teamwork and effectively achieve goals by smoothly collaborating and efficiently distributing tasks.

In this online course from AcadaMe, participants will learn how to make successful presentations when bidding for contracts or projects. The influence of successful presentations on the success of a project is continuously increasing. In order to create a convincing presentation, structured preparation and a convincing presentation are of great importance.

Participants learn how to target their presentation content to the needs of all audiences for high relevance and impact. They will receive practical tips and techniques to make their presentations engaging and inspiring.

The course will cover various aspects, including selecting and preparing content, using visual aids, body language and voice, and handling questions and objections. Participants have the opportunity to apply their knowledge in practical exercises and receive valuable feedback to improve their presentation skills.

Upon completion of the course, participants will be able to deliver successful presentations that engage their audiences and help to successfully win contracts or projects.

In this online course from AcadaMe, participants learn how to give professional presentations that engage their audience. Experienced presenters use their rhetorical and didactic skills to inspire their audience. To achieve this, a professional and convincing appearance is of great importance.

Participants will learn how to captivate their audience through confident posture, verbal tricks and conscientious communication. They learn how to handle objections respectfully and make their presentations even more effective – all in the service of their personal success.

The course will cover various aspects including body language, voice, linguistic techniques and communication strategies. Participants have the opportunity to apply their learned knowledge in practical exercises and receive constructive feedback to further develop their presentation skills.

Upon completion of the course, participants will be able to perform professionally, captivate their audience, and respond confidently to objections – all for their personal success as presenters.

In this online course from AcadaMe, participants learn how to effectively use the knowledge of their employees to successfully meet the demands of the market. They learn that true added value is created when all team members are aware of their roles and responsibilities and act accordingly.

In the course, participants are taught the basics of effective knowledge bundling. They learn how to create an awareness of individual tasks and responsibilities within the team and how to encourage employees to actively contribute their knowledge and skills.

Special emphasis is placed on the role of “navigators” who act as guides and supporters. Participants will learn how to identify these navigators and how to empower their employees to recognize and fulfill their roles and responsibilities.

Through interactive learning sessions, case studies, and hands-on exercises, participants develop the skills necessary to effectively focus the knowledge of their employees to increase the success of the organization.

Upon completion of the course, participants will be able to create awareness of individual roles and responsibilities within the team and use employees as a valuable knowledge resource.

In this online course from AcadaMe, participants learn the requirements for innovative teamwork. You will gain a common understanding of what makes a team, what guidelines and principles are essential for successful teamwork, and how best to communicate with each other.

The course will provide participants with the fundamentals to build a strong and effective team. They learn how to get to know their team members and recognize their strengths and competencies. In addition, they are taught methods for self-reflection and self-assessment in order to be able to make optimal use of their own potential in the team.

The focus is on fostering positive and open communication in which all team members are heard equally and can contribute their ideas and opinions. Participants learn how to resolve conflicts constructively and work together to find innovative solutions.

Through interactive learning sessions, case studies, and group exercises, participants develop the skills necessary to successfully function as team members and benefit from each other.

Upon completion of the course, participants will be able to develop a shared understanding of teamwork, apply effective communication strategies, and contribute their individual skills for the benefit of the entire team.

In this online course from AcadaMe, participants learn how to effectively handle increased customer demands, changing assignments, and complex project work. Meetings and conferences, both internal and external with customers, are an essential part of the work process.

The course teaches participants the fundamentals of a successful meeting culture by utilizing all the values in the meeting process. After all, a solid meeting culture can determine whether meetings are perceived as fun and enriching or frustrating and time-consuming.

Participants learn how to effectively plan, structure and moderate meetings and conferences. They learn how to use the different values, such as communication, creativity and cooperation, in a targeted manner to create a productive and pleasant atmosphere. In addition, techniques for increasing participation, conflict resolution, and results orientation are taught.

Through interactive learning sessions, hands-on exercises, and case studies, participants acquire the skills necessary to effectively manage meetings and create spaces for successful collaboration.

Upon completion of the course, participants will be able to establish a positive meeting culture and use meetings as valuable work tools to meet the needs of their clients and work successfully as a team.

In this online course from AcadaMe, participants will learn how to effectively design meetings, sessions, and conferences to optimize information sharing and make team-based decisions.

Consistent preparation, execution, and follow-up are critical factors in facilitating productive and goal-oriented meetings as a leader and increasing team effectiveness.

In the course, participants will learn field-tested techniques and strategies to plan meetings effectively, create a clear agenda, and actively engage participants. They learn how to use time effectively, moderate discussions, and arrive at viable decisions.

In addition, the course will also cover the importance of communication and conflict management during meetings. Participants learn how to foster dialogue, consider different perspectives, and provide constructive feedback.

Through interactive learning modules, case studies, and hands-on exercises, participants acquire the knowledge and skills necessary to effectively lead meetings and sustainably improve team performance.

Upon completion of the course, participants will be able to professionally design meetings as leaders and increase team effectiveness by setting clear goals, implementing efficient processes, and promoting a constructive communication culture.

In this online course from AcadaMe, participants learn how to stay innovative, efficient and competitive as a company in an ever-changing world. Motivated, high-performing and agile teams that collaborate across departments and networks play a central role in this.

In order to recognize conflicts at an early stage and manage them preventively, “navigators” are needed who are able to lead the group and deal with the emotions of critical roles. In this course, participants will learn how to develop and use these navigation skills.

The course teaches practical techniques and strategies to recognize, analyze and constructively resolve conflicts in teams. Participants learn how to act as navigators to motivate the group to communicate effectively and work together cooperatively.

Through interactive learning, case studies and exercises, participants are supported in strengthening their leadership skills, managing conflict and creating a positive work environment. The course promotes an understanding of the importance of a constructive conflict culture and provides the tools necessary to proactively address conflict and sustainably improve team performance.

Upon completion of the course, participants will be able to act as navigators in their teams and identify and manage conflicts preventively. In this way, they can contribute to an innovative, efficient and competitive corporate culture.

In this online course by AcadaMe, participants learn how to tap into the high potential of conflict that often goes untapped. Conflicts offer the opportunity to generate new ideas and optimize processes. In this course, participants will learn how to recognize this potential and encourage the group to shift from negative to positive thinking.

The course teaches various strategies and techniques to approach conflicts constructively and to use their positive aspects. Participants learn how to identify conflicts early on and turn them into opportunities for creative solutions and improvements. You will receive practical guidance on how to effectively conduct conflict discussions and promote a positive group dynamic.

Through interactive exercises and case studies, participants are encouraged to discover their conflict resolution potential and develop their skills to promote positive thinking in a group setting. The course provides a comprehensive look at the importance and benefits of conflict, as well as practical tools for managing conflict and fostering a positive work environment.

Upon completion of the course, participants will be able to recognize conflict as an opportunity for innovation and improvement and help the group move from negative to positive thinking. This allows them to create a constructive and harmonious work environment and to realize the full potential of conflict.

In this online course from AcadaMe, participants learn how to ensure clear and unambiguous communication to internal and external customers in times of intense competition and rapid change. Effective communication is essential to align team activities, delegate tasks, and identify customer needs.

In the course, participants are taught techniques and strategies to better understand what is being said and to express themselves clearly and comprehensibly. They learn how to improve their verbal and nonverbal communication to minimize misunderstandings and ensure smooth collaboration.

Through interactive exercises and practical examples, participants are encouraged to develop and apply their communication skills in a variety of situations. They will be sensitized to the importance of clear and unambiguous communication and receive practical tips on how to get their messages across effectively.

Upon completion of the course, participants will be able to improve their communication by better understanding what is said and being able to express themselves more clearly and comprehensibly. This enables them to communicate effectively with internal and external customers and meet the demands of intense competition and rapid change.

In this online course from AcadaMe, participants learn how to deal with different opinions and conflicts in work environments. Conflict is a natural occurrence when people work together, but it can also lead to escalation if not managed appropriately.

The course teaches participants the importance of recognition and non-judgmental feedback as valuable tools for conflict prevention. They learn how to recognize conflict situations at an early stage and take appropriate measures to prevent escalation. Communication strategies, conflict resolution techniques and dealing with different perspectives will be addressed.

Through interactive exercises and case studies, participants will have the opportunity to develop their conflict prevention and resolution skills. They learn how to express appreciation, give nonjudgmental feedback, and address conflict constructively.

After completing the course, participants will be able to proactively address conflict situations and create a positive work atmosphere through recognition and non-judgmental feedback. You will be empowered to identify conflicts early and resolve them constructively to promote productive collaboration.

In this online course from AcadaMe, participants learn how to develop new and improved solutions in the face of increasing demands and limited resources. When more tasks need to be accomplished in less time, it is critical that all employees contribute their ideas and commitment.

The course teaches participants methods and techniques for finding creative solutions and seizing opportunities. They learn how to unleash their innovation potential and achieve continuous improvement in performance. It also addresses the importance of teamwork, collaboration and open communication.

Through hands-on exercises and case studies, participants will have the opportunity to develop their problem-solving and innovation skills. They learn how to overcome obstacles, make effective decisions, and successfully implement their ideas.

Upon completion of the course, participants will be able to identify new ways of solving problems, develop creative approaches, and continuously improve their work performance. They become valuable employees who actively contribute to the company’s development.

In this online course from AcadaMe, participants learn how to constructively resolve conflicts in their everyday professional lives. Conflict is inevitable, but it can also be seen as an opportunity to discover new possibilities.

In the course, participants will learn proven methods and techniques to address conflict in a positive and constructive manner. They learn how to recognize and analyze conflicts at an early stage in order to develop suitable solution strategies. It also emphasizes the importance of communication, empathy, and shifts in perspective to create common ground for constructive conflict resolution.

Through case studies and interactive exercises, participants will have the opportunity to strengthen their conflict resolution skills and try out practical approaches to solving conflicts. They learn how to use conflict as an opportunity for personal and professional growth.

Upon completion of the course, participants will be able to constructively address and resolve conflicts in the workplace. You can use effective communication strategies to clarify misunderstandings and promote a positive work atmosphere.

In this online course from AcadaMe, participants learn how to conduct professional presentations, both within their organization and in front of clients. Facilitation is of great importance nowadays to successfully lead conversations, meetings, discussions or events.

In the course, participants will become familiar with the basic techniques and methods of facilitation. They will learn how to manage meetings professionally and perform with confidence. In addition to the content aspect, the variety of facilitation tools will be covered and practiced in order to conduct effective and targeted facilitations.

Through hands-on exercises and case studies, participants will have the opportunity to continuously improve their facilitation skills. They learn how to create a pleasant discussion atmosphere, involve all participants and achieve good results.

Upon completion of the course, participants will be able to conduct professional facilitation and effectively use various facilitation tools. You can successfully manage meetings and events and contribute to productive collaboration.

In this online course from AcadaMe, participants learn how to effectively present their expertise through a confident and professional demeanor. It is conveyed that specialist knowledge alone is often not enough to be perceived professionally. Through skillful communication and charismatic charisma, participants can convince both internally and externally.

The course will cover various aspects that contribute to a convincing appearance. Participants will learn how to improve their communication skills to present their ideas and proposals more effectively. In addition, techniques for increasing one’s own charisma and presence are taught.

Through practical exercises and feedback, participants are given the opportunity to continuously improve their skills. Upon completion of the course, they will be able to impress managers and colleagues with a confident and professional demeanor and successfully present their expertise.

In this online course from AcadaMe, participants will learn how to create successful presentations for contract or project awards. The influence of successful presentations is constantly increasing, so structured preparation and a convincing presentation are crucial. It is essential to tailor the presentation content precisely to the needs of all listeners and to inspire them with the implementation.

In the course, participants will learn the essential steps for preparing a presentation. They learn how to structure their messages clearly, identify relevant information, and create engaging visual aids. In addition, techniques for presentation skills, body language and voice will be covered to ensure a convincing and professional presentation.

The course includes practical exercises and feedback to continuously improve participants’ presentation skills. Upon completion of the course, participants will be able to create and deliver successful presentations that both meet the needs of the audience and inspire them.

In this online course from AcadaMe, participants learn how to use empathic communication successfully in everyday work and in the fast-paced world. We often find ourselves in our own “bubble” and let our own evaluations and judgments get in the way. This can lead to misunderstandings, anxiety, defensiveness, or guilt. However, by communicating honestly and empathically, we have the opportunity to learn from and enrich each other.

In this course, participants will learn the basic principles and techniques of empathic communication. They learn how to listen actively, empathize with others, and express their emotions and needs appropriately. The course includes practical exercises and case studies to directly apply and reinforce what has been learned.

Upon completion of the course, participants will be able to use empathic communication in their everyday work. You can reduce misunderstandings, overcome fears and defensiveness, and establish appreciative and enriching communication with others.

In this online course from AcadaMe, participants learn how to ensure clear communication to internal and external customers in times of intense competition and rapid change. In order to coordinate team activities, assign tasks or inquire about customer needs, it is crucial that employees understand what is being said and can express themselves clearly and comprehensibly.

This course will provide participants with the skills necessary to communicate effectively. They learn how to structure information clearly, listen actively and express themselves precisely. They are also provided with techniques to avoid misunderstandings and achieve clear communication with customers and colleagues.

The course includes practical exercises and case studies to directly apply what has been learned. Participants will be empowered to improve their communication skills and establish effective, clear and understandable communication in their work environment.

Upon completion of the course, participants will be able to communicate information clearly, listen actively, and express themselves accurately to ensure effective communication with internal and external customers.

In this online course by AcadaMe, participants learn how to act professionally in change management and how to deal with agitated emotions. Although change management is no longer a foreign word these days, heated discussions often arise in which emotions boil up. In such situations, it is important to appear professional, empathize with others and listen actively. These are just a few of the essential building blocks of empathy to put minds at ease and move forward productively with a positive attitude.

This course will provide participants with the knowledge and skills necessary to use empathy in change management. They learn how to react calmly and professionally in emotionally charged situations. In addition, they are provided with techniques to actively listen and take the perspective of others.

The course includes practical exercises and case studies to directly apply what has been learned. Participants are empowered to resolve conflicts, smooth the waters and create a positive working atmosphere in change management.

Upon completion of the course, participants will be able to perform with empathy in change management, deal productively with emotions, and move forward constructively with a positive attitude.

In this online course from AcadaMe, participants learn how to use constructive and structured employee reviews as an important leadership tool that focuses on employees’ strengths and potential. Through supportive communication rules, questioning and listening techniques, and practical interview tools, participants will be empowered to conduct employee interviews competently and empathetically.

This course provides participants with the knowledge and skills necessary to create successful employee performance reviews. They learn how to ask the right questions, listen actively, and create a supportive conversational atmosphere. They are also taught practical tools and techniques to target employees’ strengths and potential.

The course includes practical exercises and case studies to directly apply what has been learned. Participants will be able to develop their communication and interviewing skills to conduct effective and empathetic employee interviews.

After completing the course, participants will be able to conduct employee appraisals competently, recognize and promote employees’ strengths and potential, and create a supportive and empathetic discussion atmosphere.

In this online course from AcadaMe, participants learn how to give each other recognition and constructive feedback to foster trusting collaboration. Through these skills, employees work more efficiently and effectively compared to others. Respectful communication is taught as an effective tool that strengthens cooperation, loyalty and mutual understanding.

This course will provide participants with the knowledge and techniques necessary to practice recognition and constructive feedback in their work environment. They learn how to express honest appreciation, provide constructive feedback, and build a positive communication culture.

The course includes practical exercises and case studies to directly apply what has been learned. Participants are empowered to create an atmosphere of respect and appreciation that leads to improved collaboration.

Upon completion of the course, participants will be able to give each other recognition and constructive feedback to foster trusting and effective collaboration.

In this online course from AcadaMe, participants learn how to make change processes more efficient and effective by using recognition and constructive feedback. Studies show that employees who are treated appreciatively are willing to take on more responsibility and complete complex tasks to a high standard of quality.

This course will provide participants with the knowledge and skills necessary to foster a culture of recognition and provide constructive feedback. They learn how to recognize, appreciate and appropriately reward the performance of their employees. They are also provided with techniques to provide feedback in a constructive and supportive manner to increase employee motivation and engagement.

The course includes practical exercises and case studies to directly apply what has been learned. After completing the course, participants will be able to successfully accompany change processes by making targeted use of recognition and constructive feedback. This enables them to increase the performance and commitment of their employees and achieve the goals they have set more efficiently.

In this online course from AcadaMe, participants learn how to act under ever-increasing pressure in leadership positions and as employees. It is increasingly important that all participants take “personal responsibility” and act as role models for Visionary Leadership. This creates a trusting cooperation of all to achieve the set goals.

This course will provide participants with the skills and strategies necessary to take personal responsibility and act as role models for Visionary Leadership. They learn how to strengthen their own sense of responsibility, set clear goals and motivate others to do their best.

The course offers practical exercises and case studies to directly apply what has been learned. Participants will be empowered to build trusting collaborations and work with their team to effectively achieve the goals they set.

Upon completion of the course, participants will be able to take personal responsibility, act as role models for Visionary Leadership, and foster trusting collaboration to successfully achieve set goals.

In this online course from AcadaMe, participants learn how to continuously develop and challenge their employees to meet rising expectations and changing objectives. To achieve optimized results, it is crucial to offer employees coaching based on trust, especially in change situations.

This course will provide participants with the skills necessary to conduct targeted coaching and develop the strengths of their employees. They learn how to create individual development plans, use effective communication techniques, and support employees in challenging situations.

The course offers practical exercises and case studies to directly apply what has been learned. Participants are empowered to create a nurturing and supportive work environment in which employees’ potential can be optimally leveraged.

Upon completion of the course, participants will be able to coach their employees in a targeted manner, develop their strengths and achieve improved results.

In this online course from AcadaMe, participants learn how to respond to rapidly changing market and customer demands within organizations. Change and constant transformation are the answer to these challenges. If it is possible to deal appropriately with the emerging emotions at an early stage, changes can be perceived positively by navigators and used as an opportunity.

This course will provide participants with strategies to proactively plan and manage change. A particular focus is on achieving acceptance among employees and colleagues.

Participants learn how to communicate change professionally and sensitively to promote understanding and readiness for change within the team. They are also given methods and tools to recognize and manage the emotional side of change.

This course includes hands-on exercises and case studies that allow participants to directly apply what they have learned. After completing the course, participants will be able to actively shape change, gain acceptance from their employees and colleagues, and use change as an opportunity.

In this online course from AcadaMe, participants learn how to operate effectively as leaders in an ever-changing work environment. They are faced with the task of making informed decisions under time pressure while professionally managing not only their own emotions, but also those of their employees.

Studies show that up to 85% of professional success is due to emotional intelligence. Therefore, emotional skills are critical to how we behave toward ourselves and others.

This course provides participants with the knowledge and skills necessary to develop and strengthen their emotional intelligence. They learn how to respond appropriately to change, better understand and regulate their own emotions, and empathetically manage the emotions of their coworkers.

The course provides hands-on exercises and proven strategies to continuously improve emotional skills. Upon completion of the course, participants will be able to strengthen their professional relationships, communicate effectively, and create a supportive work environment.

In this online course from AcadaMe, participants learn how to effectively use the knowledge of their employees in companies to meet the demands of the market. It is now well known that the success of a company is closely linked to its ability to pool the existing knowledge of its team members.

However, in order to generate added value, it is crucial that all employees are aware of their tasks and responsibilities and act accordingly. In this course, participants will learn methods and techniques to increase awareness of their role in the team and to act effectively.

They learn how to identify, share and leverage existing knowledge within their team. They also gain insights into best practices for fostering a collaborative and knowledge-based work culture.

This course provides hands-on exercises and case studies to directly apply what you learn. After completing the course, participants will be able to make optimal use of their employees’ knowledge and thus increase the performance of the team and the entire company.

In this online course from AcadaMe, participants learn how to manage change in their everyday work. Change is an integral part of professional life. While some people long for change and are open to new things, others feel resistance, fear or anger.

The challenge in change management is to deal with these emotions and to shape change as an opportunity for everyone. In this course, participants will learn techniques and strategies to develop a positive approach to change.

They learn how to recognize and regulate their own emotions in relation to change. They are also provided with methods to support and motivate their colleagues in change processes.

This course provides hands-on exercises and case studies to directly apply what you learn. Upon completion of the course, participants will be able to recognize change as an opportunity, deal with it effectively, and work with their team to bring about positive change.

In this online course from AcadaMe, participants learn how to operate effectively in an increasingly complex work environment. Both managers and employees face the challenge of optimally managing their tasks while time is running out. This course focuses on “doing the right things right” and “delegating right” as these are critical success factors.

It is the responsibility of managers to set meaningful priorities and realistic goals and to guide employees accordingly. Through proper leadership, highest priority tasks are targeted and realistically addressed to ensure effective completion.

In this e-learning course, participants will acquire the knowledge and skills necessary to successfully meet these challenges. They learn how to set priorities, use their time efficiently and delegate tasks in a targeted manner. The course provides practical tools and proven methods to continuously improve one’s ability to effectively manage tasks. Upon completion of the course, participants will be able to optimize their workflows and approach their tasks with maximum efficiency.

In this online course from AcadaMe, participants learn how they, as managers, can recognize their employees and give them constructive feedback. The importance of these skills for teams cannot be underestimated, as they lead to more efficient and effective goal achievement. By recognizing employees, their motivation and job satisfaction are strengthened, which in turn contributes to increased productivity and performance. In addition, participants learn how to provide supportive feedback that highlights employees’ strengths while offering constructive suggestions for improvement.

The course also focuses on employee empowerment. Participants learn how to help their team members take on more responsibility and tackle more complex tasks. This not only promotes the growth and development of employees, but also enables them to tackle challenging projects at a higher level of quality.

In this online course from AcadaMe, participants learn how to maintain or improve work quality and productivity by assigning tasks based on employees’ competencies and their strengths and development potential. The course places special emphasis on the use of profiles and job descriptions to clearly define expectations for employees, which in turn is a key success factor for effective coaching.

Participants are provided with practical strategies and techniques for assigning the right tasks to the right people. They learn how to identify and use employees’ individual skills to target work assignments. The strengths and development potential of employees are also taken into account in order to assign them challenging tasks that develop their skills.

Through the course, participants gain the knowledge and skills to communicate clear expectations to employees and make the most of their potential. This helps to increase the effectiveness of coaching and thus sustainably improve the quality and productivity of work.

In this online course from AcadaMe, participants learn how they, as managers, can continuously encourage and challenge their employees in order to successfully meet rising expectations and changing objectives. The course teaches the concept of trust-based coaching, which is applied in daily practice to specifically develop employees’ strengths and achieve optimized results.

Participants will receive practical strategies and techniques to create a supportive coaching environment. They learn how to gain employees’ trust and help them reach their full potential. The course also includes methods to identify and target employees’ individual strengths to achieve desired results.

Through the course, participants will acquire the skills necessary to effectively coach their employees and support them on their development and performance journey. They are able to successfully manage the demands of the changing world of work and achieve optimized results.

In this online course from AcadaMe, participants learn how to take personal responsibility and act as role models with visionary leadership impact in the face of increasing pressure on leaders and employees. The course teaches strategies and techniques to promote trusting cooperation between all parties involved and to jointly achieve the goals set.

Participants acquire the knowledge of how to take personal responsibility as leaders and communicate an inspiring vision. They learn how to act as role models through their own actions and encourage their teams to do the same. The course also addresses how to build and maintain trust to ensure effective collaboration.

Through the course, participants develop the skills to operate successfully in an increasingly challenging work environment. Able to take personal responsibility, demonstrate visionary leadership, and build collaboration among all stakeholders to achieve set goals.