Here you will find an overview of all online courses from AcadaMe on the soft skill topics of communication, leadership, sales and service.
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In the insurance industry, empathy is paramount when it comes to winning loyal customers and building long-term relationships. After all, the financial or even existential security of your customers is often at stake. Their responsibility extends far beyond technical expertise, because customers expect not only professional advice, but also human understanding and empathy. Only if you give your customers a feeling of security and familiarity can you develop loyal customers.
This online course offers you a practical approach to promoting empathy in your insurance business. We show you 7 simple empathy steps and real examples from insurance practice:
How you can understand your customers not only professionally, but also better on a human level and thus act more empathetically.
How to strengthen mutual trust and thus build customer loyalty by showing interest and recognizing individual customer needs.
How to leave a positive feeling with every contact with the customer and build a long-term relationship.
This course offers practical insights and concrete strategies to help you deepen customer relationships and win loyal insurance customers. Whether you are already in the industry or want to develop your empathy skills, this course is the key to strengthening your customer loyalty and increasing your success in the insurance industry. Learn how empathy not only brings human warmth to your business, but also increases your long-term success.
In this online course from AcadaMe, participants learn how to achieve optimal results through trust-based coaching in customer management. The coaching takes place directly in daily practice, “on the job”, and aims to develop the employees’ strengths in a targeted manner.
The course provides participants with the skills and techniques necessary to effectively coach their customer management staff. They learn how to create a trusting environment in which employees’ strengths can be recognized and fostered. Through targeted coaching, participants will be able to optimize the performance and results of their teams.
The course includes interactive learning sessions, case studies and practical exercises to provide participants with the necessary knowledge and practical skills. They will learn how to give effective feedback, set goals, motivate and develop the individual strengths of their employees.
Upon completion of the course, participants will be able to further develop their leadership skills in customer management and provide targeted support to their employees to achieve optimal results.
In this online course from AcadaMe, participants learn how to tap into the huge revenue potential by professionally managing the transition from service call to sales call. It is crucial that your employees are able to identify the right starting points based on customer needs and communicate the corresponding added value in a customer-oriented way.
The course provides participants with the necessary knowledge and skills to recognize and specifically exploit the potential in customer meetings. They learn how to analyze their customers’ needs, present suitable solutions and convincingly communicate the additional benefits.
Through interactive learning modules, case studies and practical exercises, participants are trained to find the right sales approaches and to successfully shape customer communication. They will learn how to combine customer orientation and sales goals and thereby unlock new potential.
Upon completion of the course, participants will be able to transform the service call into a sales call and effectively realize their company’s revenue potential. They will be able to gain the trust of their customers and build long-term relationships by identifying their needs and presenting appropriate solutions.
In this online course from AcadaMe, participants learn how to meet the challenges of today’s digital world and fulfill the high expectations of their customers. In the face of ever-increasing customer expectations, it is critical to show “ACTION” rather than resignation to avoid losing customers to the competition.
The course teaches participants effective strategies and techniques to delight their customers and turn satisfied customers into loyal customers. They learn how to develop a customer-centric mindset, understand their customers’ needs and expectations, and provide them with tailored solutions.
Through interactive learning modules, case studies and hands-on exercises, participants will continuously expand their knowledge and skills. They will learn how to create a positive customer experience, build and maintain customer relationships, confidently handle complaints and challenges, and build long-term customer loyalty.
Upon completion of the course, participants will be able to inspire their customers and thereby successfully position their company among the competition. They will know how to increase customer satisfaction and build strong customer loyalty to achieve long-term success.
In this online course from AcadaMe, participants will learn how to successfully service and be friendly to their customers. The course makes it clear that customers place more value on excellent and positive customer service than many companies assume. A well-managed service conversation characterized by professionalism strengthens customer confidence and forms the basis for long-term customer loyalty.
In this course, participants will learn how to improve their communication skills to successfully conduct service-oriented conversations. They will receive practical tips and techniques to address the needs and concerns of their customers, confidently handle conflict situations, and create a positive customer experience.
The course offers interactive learning modules, case studies, and exercises that enable participants to continuously expand their knowledge and skills. They will learn how to identify customer needs, communicate effectively, and successfully resolve customer concerns.
Upon completion of the course, participants will be able to optimize service and friendliness to their customers. You will understand that customer retention is critical, as it is much more costly to acquire new customers than to retain existing ones. Through excellent customer service, they will build long-term customer relationships and increase the success of their business.
In this online course from AcadaMe, participants learn how to turn customer satisfaction into long-term customer loyalty. The course shows that customer satisfaction alone is not enough to retain customers in the long term. Rather, the aim is to generate customer loyalty in order to extend the life of the customer relationship and reduce interest in other services as well as complaints.
In this course, participants will learn how to build customer loyalty through effective service. You will understand that service is not an optional extra, but a key value driver for a company’s success. The course teaches strategies and techniques to optimize service as a value-added factor and to achieve positive effects on sales and marketing.
With interactive learning modules, case studies and practical exercises, participants are empowered to build customer loyalty in a targeted way. They will learn how to strengthen customer relationships, anticipate customer needs, and provide exceptional service.
Upon completion of the course, participants will be able to identify the need for action to optimize service as a value-added factor. They will know how to convert customer satisfaction into long-term customer loyalty and thus sustainably increase the success of their company.