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All employees, managers and team leaders
In the insurance industry, empathy is paramount when it comes to winning loyal customers and building long-term relationships. After all, the financial or even existential security of your customers is often at stake. Their responsibility extends far beyond technical expertise, because customers expect not only professional advice, but also human understanding and empathy. Only if you give your customers a feeling of security and familiarity can you develop loyal customers.
This online course offers you a practical approach to promoting empathy in your insurance business. We show you 7 simple empathy steps and real examples from insurance practice:
How you can understand your customers not only professionally, but also better on a human level and thus act more empathetically.
How to strengthen mutual trust and thus build customer loyalty by showing interest and recognizing individual customer needs.
How to leave a positive feeling with every contact with the customer and build a long-term relationship.
This course offers practical insights and concrete strategies to help you deepen customer relationships and win loyal insurance customers. Whether you are already in the industry or want to develop your empathy skills, this course is the key to strengthening your customer loyalty and increasing your success in the insurance industry. Learn how empathy not only brings human warmth to your business, but also increases your long-term success.
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In this online course from AcadaMe, participants learn how to achieve optimal results through trust-based coaching in customer management. The coaching takes place directly in daily practice, “on the job”, and aims to develop the employees’ strengths in a targeted manner.
The course provides participants with the skills and techniques necessary to effectively coach their customer management staff. They learn how to create a trusting environment in which employees’ strengths can be recognized and fostered. Through targeted coaching, participants will be able to optimize the performance and results of their teams.
The course includes interactive learning sessions, case studies and practical exercises to provide participants with the necessary knowledge and practical skills. They will learn how to give effective feedback, set goals, motivate and develop the individual strengths of their employees.
Upon completion of the course, participants will be able to further develop their leadership skills in customer management and provide targeted support to their employees to achieve optimal results.
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In this online course from AcadaMe, participants learn how to tap into the huge revenue potential by professionally managing the transition from service call to sales call. It is crucial that your employees are able to identify the right starting points based on customer needs and communicate the corresponding added value in a customer-oriented way.
The course provides participants with the necessary knowledge and skills to recognize and specifically exploit the potential in customer meetings. They learn how to analyze their customers’ needs, present suitable solutions and convincingly communicate the additional benefits.
Through interactive learning modules, case studies and practical exercises, participants are trained to find the right sales approaches and to successfully shape customer communication. They will learn how to combine customer orientation and sales goals and thereby unlock new potential.
Upon completion of the course, participants will be able to transform the service call into a sales call and effectively realize their company’s revenue potential. They will be able to gain the trust of their customers and build long-term relationships by identifying their needs and presenting appropriate solutions.
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In this online course from AcadaMe, participants learn how to meet the challenges of today’s digital world and fulfill the high expectations of their customers. In the face of ever-increasing customer expectations, it is critical to show “ACTION” rather than resignation to avoid losing customers to the competition.
The course teaches participants effective strategies and techniques to delight their customers and turn satisfied customers into loyal customers. They learn how to develop a customer-centric mindset, understand their customers’ needs and expectations, and provide them with tailored solutions.
Through interactive learning modules, case studies and hands-on exercises, participants will continuously expand their knowledge and skills. They will learn how to create a positive customer experience, build and maintain customer relationships, confidently handle complaints and challenges, and build long-term customer loyalty.
Upon completion of the course, participants will be able to inspire their customers and thereby successfully position their company among the competition. They will know how to increase customer satisfaction and build strong customer loyalty to achieve long-term success.
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In this online course from AcadaMe, participants learn how to use empathic communication successfully in everyday work and in the fast-paced world. We often find ourselves in our own “bubble” and let our own evaluations and judgments get in the way. This can lead to misunderstandings, anxiety, defensiveness, or guilt. However, by communicating honestly and empathically, we have the opportunity to learn from and enrich each other.
In this course, participants will learn the basic principles and techniques of empathic communication. They learn how to listen actively, empathize with others, and express their emotions and needs appropriately. The course includes practical exercises and case studies to directly apply and reinforce what has been learned.
Upon completion of the course, participants will be able to use empathic communication in their everyday work. You can reduce misunderstandings, overcome fears and defensiveness, and establish appreciative and enriching communication with others.
Company benefits
In this course, participants will learn to
Transfer of learning - tools from practice for practice
The learning transfer supports you with practice-proven tools and impulses to use this huge potential. Step by step, you will learn which tools make sense for you and your situation at work in order to apply what you have learned as effectively as possible on your own, because neu successfully apply learned knowledge in the workplace is not always easy. Various studies have shown that after 2-3 months, only 10-20% of newly acquired knowledge is applied in the workplace if there is no transfer of learning, i.e. no practice, application, support and consolidation.
How does the course impact your business goals?
In learning transfer, participants learn:
Add-on module Support
To master and achieve goals more effectively, outside support has been shown to be significant. Our support module gives your managers all the important coaching skills and valuable practical tools they need to provide qualified feedback to participants and thus positively support them in transferring their learning. It supported by practice-proven Support and impulses, which are adapted to the respective learning transfer tools of the participants. Thus, the managers are accompanied step by step in the support and implementation.
With executive support, learning transfer is much easier for participants, costs fewer resources, and is more goal-oriented. With the newly learned skills, your leaders signal support to participants and develop new skills themselves, strengthening team spirit.
How does the course impact your business goals?
In the support course, managers learn.
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